Refund Policy

1. Try before you pay

Every plan starts with a 14-day free trial so you can evaluate Yardstick before being charged. You will not be billed during the trial, and you can cancel any time before it ends to avoid a charge.

2. 14-day money-back guarantee

If you are charged and you are not satisfied, contact us within 14 days of that charge and we will refund it in full. This applies to your first payment on a plan. Refunds are issued to your original payment method.

3. Renewals and cancellation

Subscriptions renew automatically until cancelled. You can cancel at any time from your account or by emailing us; cancellation stops future renewals and takes effect at the end of your current billing period, which you keep access to. Renewal charges are non-refundable after the 14-day window above, except where the law requires otherwise.

4. Usage-based charges

Any per-unit charges for usage already delivered in a billing period (for example, additional active agents) are non-refundable, since the service for that period has been provided.

5. How to request a refund

Email hello@yardstick.fi from your account email with your order or receipt details. Our payments are processed by Stripe, which returns approved refunds to your original payment method, typically within 5 to 10 business days depending on your bank or card provider.

6. Exceptions

Refunds may be declined where there is evidence of fraud, abuse of this policy, or violation of our Terms of Service.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including any statutory right of withdrawal.

8. Contact

Questions about refunds or cancellation? Email hello@yardstick.fi.